Terms of service

Terms of Service (Loveyours Media)

Last updated: 5 December 2025

These Terms of Service (“Terms”) govern your access to and use of loveyoursmedia.com (the “Website”) and any purchase or use of our digital products and services, including (without limitation) short-form video/reels creation (9:16), consultation/onboarding calls, and our digital marketing service packages (including “Grow”, “Signature”, “Elite”, and any other packages we offer from time to time) (collectively, the “Services”).

These Terms form a legally binding agreement between you and Loveyours Media (“Loveyours Media”, “LYM”, “we”, “us”, “our”).

1) Company information and contact

Business name: Loveyours Media (“LYM”)
Website: loveyoursmedia.com
Email: HQ@loveyoursmedia.com
Registered address: 

651a Mauldeth Road West, Chorlton, Manchester, England, United Kingdom, M21 7SA


Company registration number: 15728873
VAT number: 

2) Acceptance of these Terms

By accessing the Website, submitting an enquiry, booking a call, or purchasing any Services, you confirm that you:

  • have read and understood these Terms; and

  • agree to be bound by them.

If you do not agree, do not use the Website or purchase Services.

3) Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Website or purchase Services.

If you are using the Website or purchasing Services on behalf of a business, you confirm you have authority to bind that business to these Terms.

4) Changes to the Website or these Terms

We may update the Website, our Services, pricing, and/or these Terms at any time. The version posted on the Website is the version that applies at the time you use the Website or place an order.

Where changes are legally required to be notified in advance (for example, certain consumer/subscription rules), we will comply.

5) Website use rules

You agree not to:

  • misuse the Website, interfere with its operation, or attempt to bypass security;

  • scrape, crawl, or copy the Website content using automated means without our written consent;

  • upload, transmit, or introduce viruses, malware, or harmful code;

  • use the Website to infringe intellectual property rights or privacy rights;

  • submit unlawful, defamatory, or misleading information via any forms;

  • impersonate any person or misrepresent your affiliation with any entity.

We may suspend or block access to the Website if we reasonably believe you have breached these Terms.

6) Accounts, checkout, and communications

You may be able to purchase Services via Shopify checkout, and you may be able to submit information through forms on the Website.

You agree that:

  • you will provide accurate, complete information; and

  • you are responsible for maintaining the confidentiality of any login credentials you use.

You consent to receiving communications from us electronically (email, messages, and other digital methods) regarding enquiries, orders, delivery, and support.

7) Purchases, pricing, and payment

7.1 Prices and currency

Prices are shown in the currency displayed on the Website (often GBP) unless otherwise stated. Prices may change at any time, but changes will not affect orders already paid for.

7.2 Payment processing

Payments are processed through Shopify and/or third-party payment processors. We do not store full card details. Your payment may also be subject to the payment provider’s terms.

7.3 Taxes

Where applicable, taxes (including VAT) may be added at checkout or invoiced separately, depending on your location and the nature of the Services.

7.4 Late payments (service packages/invoices)

For Services delivered under invoice (including retainers), we may pause work if invoices are overdue. Late payment fees/interest may apply where lawful, and you agree to pay reasonable costs of collection.

8) Subscriptions, retainers, and recurring charges

Some Services may be sold as monthly retainers, subscriptions, or recurring billing arrangements (for example, “/month” packages).

If you purchase a recurring Service, you authorize us (and our payment processors) to charge your payment method on a recurring basis at the price and frequency displayed at checkout or agreed in writing.

Cancellation of recurring services

Unless otherwise stated in writing:

  • cancellation requests must be made in writing to HQ@loveyoursmedia.com;

  • cancellation takes effect at the end of the current billing cycle; and

  • we do not provide prorated refunds for unused portions of a billing cycle (except where required by law).

We may also require a minimum term for certain packages (for example, a proving period) where stated at checkout or in a written proposal/statement of work.

9) Consultations, onboarding calls, and bookings

Where you purchase a consultation, onboarding call, or other booked session:

  • You are responsible for attending on time using the joining details we provide.

  • You must provide any requested information in advance (where applicable).

Rescheduling and no-shows

Unless stated otherwise at checkout or in writing:

  • You may request to reschedule with at least 24 hours’ notice.

  • If you are a “no-show” or late by more than 15 minutes, the session may be treated as completed and not refunded.

Non-refundable calls

Where the product page or checkout states that a booking is non-refundable, you agree that the booking fee is non-refundable except where required by law.

10) Digital deliverables (video, reels, creatives) and delivery

10.1 Delivery method

Digital deliverables may be delivered via email, file transfer, shared drive links, project tools, or other electronic methods.

10.2 Delivery timelines

Any stated timelines are estimates unless expressly guaranteed in writing. Timelines depend on your timely provision of inputs, approvals, and access.

10.3 Revisions

Unless your package includes a specific revision allowance in writing, revisions are limited to minor reasonable adjustments. Additional revisions or scope changes may be charged.

10.4 File retention

We may delete project files after 60 days after delivery. You are responsible for downloading and backing up final deliverables.

11) Marketing services and “no guarantees” disclaimer

Digital marketing outcomes depend on many factors outside our control (including your offer, pricing, website performance, fulfilment, seasonality, competition, ad platform decisions, and audience behaviour).

Accordingly:

  • We do not guarantee any specific results, including (without limitation) ROAS, revenue, conversions, leads, impressions, reach, rankings, or profitability.

  • Any examples, case studies, forecasts, or projections are illustrative only and are not promises of future performance.

You are solely responsible for business decisions made based on our work, suggestions, or deliverables.

12) Third-party platforms (Meta, TikTok, Google, Shopify, etc.)

Our Services may involve third-party platforms (including Meta/Instagram/Facebook, TikTok, Google, Shopify, email providers, analytics tools, etc.).

You acknowledge that:

  • third-party platforms have their own rules and may suspend accounts, reject ads, restrict reach, or change features at any time;

  • outages, platform policy changes, algorithm changes, and enforcement actions are outside our control;

  • we are not responsible for third-party platform acts/omissions, including disabled ad accounts, rejected ads, lost data, or reduced performance.

Where you grant us access to accounts, you agree to provide access promptly and maintain required permissions and payment methods.

13) Client responsibilities (what you must do)

To enable us to perform Services, you agree to:

  • provide accurate information and materials when requested;

  • ensure you own or have permission to use any assets you provide (logos, footage, music, fonts, testimonials, product images, brand claims, etc.);

  • ensure your claims (including pricing, promotions, results claims, and before/after claims) are truthful and compliant with law/platform rules;

  • respond to approvals/feedback within a reasonable time;

  • maintain your own insurance where appropriate; and

  • comply with all applicable laws (including advertising, consumer, and data protection laws).

Delays caused by you may extend timelines and may still be billable.

14) Intellectual property

14.1 Our Website content

All content on the Website (text, branding, graphics, video, layout, and design) is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our written permission.

14.2 Deliverables created for you

Unless otherwise agreed in writing:

  • once you have paid all fees due, we grant you a worldwide, non-exclusive license to use the final deliverables we provide to you for your business marketing purposes; and

  • you may not resell, sublicense, or redistribute deliverables as standalone products unless we agree in writing.

14.3 Our tools, methods, and templates

We retain ownership of our underlying methods, processes, templates, project files, presets, scripts, know-how, and anything not expressly delivered as “final” files, even if used to create deliverables for you.

14.4 Portfolio and publicity

Unless you notify us in writing that you do not consent, you grant us permission to display non-confidential aspects of work produced for you (for example, screenshots or clips of creative) for our portfolio, case studies, and marketing.

15) User content and submissions

If you submit information via the Website (forms, messages, or uploads), you grant us a right to use that information to:

  • respond to you,

  • provide the Services, and

  • maintain our internal records.

You represent that you have the right to submit the content and that it does not violate any law or third-party rights.

16) Confidentiality

Where we receive confidential information from you, we will take reasonable steps to keep it confidential and use it only for performing Services, except where disclosure is required by law or to our professional advisers/contractors under confidentiality obligations.

You also agree to keep confidential any non-public pricing, proposals, strategy documents, and materials we share with you.

17) Refunds, cancellations, and consumer rights

17.1 General policy (digital products/services)

Because our offerings are digital products and time-based professional services:

  • fees are generally non-refundable once work has started, and

  • booked calls may be non-refundable as stated at checkout.

However, nothing in these Terms limits any statutory rights you may have.

17.2 UK consumer cancellation rights

If you purchase as a UK consumer (not in the course of business), you may have rights under the Consumer Contracts Regulations and Consumer Rights Act, including cancellation rights in some circumstances.

Where legally required, we will provide required cancellation information at checkout and/or by email. If you request that we begin providing services immediately (for example, starting work within any “cooling-off” period), you acknowledge that you may be required to pay for work performed up to cancellation, and you may lose the right to cancel once a service is fully performed or digital content is supplied where you have expressly consented/acknowledged this.

17.3 Faulty digital content / poor service

If digital content we supply is defective or services are not performed with reasonable care and skill, you may be entitled to remedies required by law. We will work with you in good faith to resolve issues.

17.4 Chargebacks

If you initiate a chargeback without first contacting us to attempt resolution, we may suspend services and dispute the chargeback with evidence of delivery, communications, and these Terms.

18) Disclaimers

To the maximum extent permitted by law:

  • The Website and Services are provided on an “as is” and “as available” basis.

  • We do not warrant that the Website will be uninterrupted, error-free, or secure.

  • We disclaim all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement) to the extent legally permitted.

You acknowledge that marketing and content creation involves subjective judgement and creative discretion, and you accept that “style” preferences are not defects.

19) Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

Subject to the above, to the maximum extent permitted by law:

  1. We will not be liable for:

    • indirect, incidental, special, consequential, or punitive damages;

    • loss of profits, revenue, goodwill, reputation, data, or business opportunity;

    • third-party platform restrictions, outages, suspensions, or algorithm changes;

    • your failure to provide access, materials, approvals, or accurate information;

    • your use of deliverables in breach of law/platform rules.

  2. Our total liability to you for all claims (whether in contract, tort, negligence, or otherwise) will not exceed the total fees you paid to us in the three (3) months preceding the event giving rise to the claim, or £4500, whichever is lower, unless a different cap is required by law.

20) Indemnity

You agree to indemnify, defend, and hold harmless Loveyours Media, our directors, team, contractors, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • your breach of these Terms;

  • your content, products, services, websites, claims, or advertising materials;

  • any allegation that materials you provided infringe third-party rights (copyright, trademark, privacy, publicity, etc.);

  • your violation of platform policies or applicable laws; or

  • disputes between you and your customers/clients.

This indemnity does not apply to the extent a claim is caused by our gross negligence or wilful misconduct where such limitation is required by law.

21) Suspension and termination

We may suspend or terminate your access to the Website and/or Services immediately if:

  • you breach these Terms;

  • you fail to pay amounts due;

  • you misuse the Website; or

  • we reasonably believe continued service could cause legal or reputational risk.

Termination does not affect any rights accrued before termination, including payment obligations.

22) Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including internet outages, platform failures, supply chain disruptions, government actions, labour disputes, or acts of God.

23) Third-party links

The Website may contain links to third-party websites or services. We are not responsible for third-party content, policies, or practices. Access third-party links at your own risk.

24) Privacy and cookies

Our handling of personal data is described in our Privacy Policy (and any Cookie Policy) published on the Website. Where required, you must obtain all consents necessary for any customer data you provide to us or ask us to process on your behalf.

25) Complaints and support

To contact us with questions, complaints, or support requests, email HQ@loveyoursmedia.com with:

  • your full name,

  • business name (if applicable),

  • order number (if applicable), and

  • a clear description of the issue.

26) Governing law and jurisdiction

These Terms are governed by the laws of England and Wales (unless your mandatory local consumer laws require otherwise). The courts of England and Wales will have exclusive jurisdiction over disputes, except where consumer law grants you the right to bring proceedings in your local courts.

27) General legal terms

  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

  • No waiver: Failure to enforce a term is not a waiver of that term.

  • Assignment: You may not assign your rights under these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.

  • Entire agreement: These Terms (and any documents expressly referenced, plus any written statement of work/proposal accepted by you) form the entire agreement regarding the Website and Services.

  • Order of precedence: If there is a conflict between these Terms and a signed written agreement/statement of work, the signed written agreement/statement of work prevails for that project.

 

By purchasing, you agree to Loveyours Media’s Terms of Service. Where the product is a booked consultation call, you agree it is non-refundable once booked (except where required by law), and you agree to the rescheduling/no-show policy stated in the Terms.