Shipping policy

Delivery Policy (Digital Services & Digital Products) — Loveyours Media

Last updated: 5 December 2025

Loveyours Media (“LYM”, “we”, “us”, “our”) sells digital products (including booked consultation/onboarding callsand digital deliverables such as 9:16 video reels) and digital services (including marketing/Meta ads packages such as Grow, Signature, and Elite) through loveyoursmedia.com (the “Website”).

Because we do not ship physical goods, this policy explains how we deliver digital items and services and how timelines work.

1) No physical shipping

LYM does not ship physical products. All fulfilment is digital.

2) What “delivery” means on our Website

Depending on what you purchase, “delivery” may mean:

  • Booked calls: delivery occurs when the call is held (or when it is deemed delivered under the no-show/late policy in our Terms/Refund Policy).

  • Reels / creative deliverables: delivery occurs when we provide the file(s) or access link(s) to you (email, shared folder, file transfer link, or project tool).

  • Marketing packages/retainers: delivery occurs through ongoing performance of services during the billing period (strategy, campaign setup, management, reporting, creative production where included, etc.).

3) Delivery methods

We deliver digital items and services via one or more of the following:

  • email to the address used at checkout;

  • calendar invite and/or booking confirmation email (for calls);

  • shared drive link (e.g., Google Drive/Dropbox) or file transfer link;

  • Shopify digital delivery link (if enabled);

  • project management tools (if used) and/or messaging platforms agreed in writing.

You are responsible for ensuring your email address is correct and that you can receive emails/links (including checking spam/junk folders).

4) Access details for booked calls (consultations/onboarding)

After purchase, you will receive:

  • booking confirmation and/or scheduling instructions; and

  • joining details (e.g., video link) or confirmation of the call time.

Rescheduling: Requests must be made in line with our Refund/Cancellation Policy and Terms of Service (typically requiring notice).
No-shows/late arrivals: May be treated as delivered in line with our Terms.

5) Digital deliverables (Video Reels creation)

5.1 Start of work

Work typically starts once we have:

  • confirmed your order; and

  • received required inputs (brief, brand guidance, footage/assets, access, examples, approval notes) and any onboarding form.

If required inputs are delayed, delivery timelines shift accordingly.

5.2 Estimated delivery timelines

Any timeline displayed on the Website or discussed in messages is an estimate unless we confirm it as guaranteed in writing.

Typical factors that affect timing:

  • speed of client feedback/approvals;

  • complexity and number of deliverables;

  • third-party platform outages or file-transfer issues;

  • changes to scope after work begins.

5.3 Revisions and final delivery

Revisions (if included) and scope are governed by your package/product description and our Terms of Service. Final files are delivered digitally as described above.

5.4 File retention

We may remove access to download links and/or delete working files after 60 days after final delivery. You are responsible for downloading and backing up your deliverables.

6) Digital services (Grow / Signature / Elite — marketing & Meta Ads)

6.1 Onboarding & kickoff

For service packages, delivery typically begins after:

  • payment (or first invoice) is received; and

  • onboarding is completed (questionnaire + access to ad accounts/business manager + website/shop access where relevant).

6.2 Access requirements

You may need to grant LYM access to:

  • Meta Business Manager / Ad Account (or other ad platforms);

  • your website (Shopify) analytics and/or tracking tools;

  • pixels/conversion APIs where relevant.

Delays in providing access may delay service start and outputs.

6.3 Reporting and deliverables cadence

If reporting is included, cadence (weekly/monthly) will be as described in your package and/or agreed in writing.

6.4 No guaranteed results

Marketing performance depends on many factors outside our control (platform decisions, ad account status, budgets, offer/website conversion, competition). We do not “ship” a promised outcome; we deliver services and outputs as defined.

7) Delivery failures / missing emails

If you believe you haven’t received your delivery email/link or call details:

  1. Check spam/junk folders and search your inbox for “Loveyours Media” or “loveyoursmedia.com”.

  2. Ensure your mailbox isn’t blocking attachments/links.

  3. Contact us at HQ@loveyoursmedia.com with:

    • your order number,

    • the email used at checkout,

    • what you purchased.

We’ll re-send delivery instructions/links where applicable.

8) Time zones

Call times and delivery communications are scheduled in UK time (GMT/BST) unless explicitly stated otherwise.

9) Chargebacks and access suspension

If a payment is reversed, disputed, or charged back, we may:

  • suspend delivery of digital items,

  • revoke access links where feasible, and/or

  • pause ongoing services,
    until the issue is resolved.

10) Contact

Questions about delivery: HQ@loveyoursmedia.com

Shipping: We deliver digital products and services only — no physical shipping.