Privacy policy

Last updated: December 5, 2025

LYM operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LYM is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Cookie Policy (Loveyours Media) — Shopify / Meta / TikTok / Google Analytics friendly

Last updated: [INSERT DATE]

This Cookie Policy explains how Loveyours Media (“we”, “us”, “our”) uses cookies and similar technologies on loveyoursmedia.com (the “Website”). It should be read alongside our Privacy Policy.

1) What are cookies?

Cookies are small text files placed on your device when you visit a website. We also use similar technologies like pixels, tags, scripts, and local storage (together, “cookies” in this policy).

2) Why we use cookies

We use cookies to:

  • run the Website securely and enable core features (like page navigation and form submissions);

  • remember preferences and improve your experience;

  • understand how the Website is used (analytics);

  • measure marketing performance and show relevant ads (marketing/advertising cookies).

3) Cookie categories we use

We group cookies into these categories:

Strictly necessary cookies (always on)
These are required for the Website to function and can’t be switched off in our systems. They include security, fraud prevention, load balancing, and core Shopify storefront functions.

Functional cookies
These help the Website remember choices you make (where applicable) to provide enhanced functionality and personalisation.

Analytics / performance cookies (optional)
These help us understand Website usage and improve performance.
Examples may include Google Analytics cookies (e.g., _ga) if enabled.

Marketing / advertising cookies (optional)
These may be set by us and/or our partners to:

  • measure ad performance,

  • build audiences,

  • and show you relevant ads on other platforms.

Examples may include:

  • Meta (Facebook/Instagram) Pixel cookies (e.g., _fbp) if enabled

  • TikTok Pixel cookies if enabled

4) Consent and cookie controls

Where required (including in the UK), we will only use non-essential cookies (analytics/marketing) if you opt in via our cookie banner / preference centre.

You can update your choices at any time by:

  • using the cookie banner / cookie preferences link (if available on our Website), and/or

  • adjusting your browser settings to block or delete cookies (note: some parts of the Website may not work properly if you block strictly necessary cookies).

5) Shopify and third-party cookies

Our Website is hosted by Shopify, which may place strictly necessary cookies to provide core store functionality, security, and checkout experience.

We may also use third-party tools (like analytics or advertising platforms). These third parties may set cookies on your device, subject to your consent choices.

6) How long cookies last

Cookies may be:

  • session cookies (deleted when you close your browser), or

  • persistent cookies (stay on your device for a set period or until you delete them).

7) Changes to this Cookie Policy

We may update this Cookie Policy from time to time. The “Last updated” date shows the latest version.

8) Contact

If you have questions, contact: HQ@loveyoursmedia.com

Suggested Shopify checkout wording for digital content “start immediately + acknowledge loss of cancellation right”

These are ready-to-paste wordings. Use them wherever you can collect an explicit tick (checkbox) before payment. If you cannot add a checkbox directly in checkout on your plan, use cart, booking page, and/or checkout notes + order confirmation email.

A) Checkbox label (digital content / immediate access)

Checkbox text (single tick covering both consent + acknowledgement):

I request immediate access to the digital content/services I am purchasing and acknowledge that I will lose my legal right to cancel once the supply/performance begins.

Helper line under checkbox (optional):

This does not affect your rights if the digital content is faulty or not as described.

B) Alternative: two-checkbox approach (extra clear)

Checkbox 1:

I request Loveyours Media begins supplying the digital content / services immediately.

Checkbox 2:

I acknowledge that once supply/performance begins, I lose my legal right to cancel this purchase.

C) Order confirmation email wording (important)

Add this to your Shopify order confirmation (or your booking confirmation) for digital items where supply begins immediately:

Digital content & cancellation rights: You requested that we begin supplying the digital content/services immediately and you acknowledged that your right to cancel is lost once supply/performance begins.

D) Product page / booking page microcopy (recommended)

Place near the “Buy” button:

Digital purchase: If you want us to start immediately (or you want immediate access), you’ll be asked to consent and acknowledge you’ll lose the right to cancel once supply begins (where applicable).

E) Where to implement this in Shopify (practical options)

  • Shopify policies links: publish policies in Shopify so they appear at standard policy URLs (and often in checkout/footer).

  • Mandatory checkbox: If you need a required “agree” checkbox, you can typically do this via:

    • a cart-page checkbox (theme/app), and/or

    • Checkout UI extensions (commonly available on Shopify Plus / extensible checkout setups), and/or

    • an app that logs consent (use reputable vendors and keep apps updated).

Privacy Policy (Loveyours Media) — with Cookie Policy appended

Last updated: 5 December 2025

This Privacy Policy explains how Loveyours Media (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit loveyoursmedia.com, submit a lead form, book a call, purchase services, or engage with us.

1) Who we are

Data Controller: Loveyours Media
Contact email: HQ@loveyoursmedia.com
Registered address: 

651a Mauldeth Road West, Chorlton, Manchester, England, United Kingdom, M21 7SA


Company number: 15728873
ICO registration:  ZC059949

2) What information we collect

Information you provide

  • Lead forms / enquiries: name, email, phone number, company name, website/social handles, and any info you submit.

  • Bookings: booking details and any questionnaire responses.

  • Purchases: billing/contact details and order details (we don’t store full card details).

  • Communications: emails/messages you send us and our replies.

  • Client onboarding/service delivery: brand assets, creative files, ad account IDs, campaign information, instructions, and access credentials/tokens where you choose to provide them.

Information collected automatically

  • IP address, browser/device info, pages viewed, referral/source, and interactions.

  • Cookies/pixels/tags (see Cookie Policy at the end of this document).

3) How we use your information

We use personal information to:

  • respond to enquiries and provide quotes/proposals;

  • schedule and deliver booked calls;

  • take payment and provide customer support;

  • deliver digital services (content creation, ads management, strategy);

  • manage our relationship with you (contracts, invoices, record-keeping);

  • improve the Website and services (analytics, troubleshooting);

  • market our services (where permitted);

  • create portfolio/case studies (where permitted).

4) Lawful bases (UK GDPR)

Depending on context, we process personal data under:

  • Contract (to deliver what you request/purchase),

  • Legitimate interests (running/improving our business, preventing fraud, responding to enquiries),

  • Consent (where required, e.g., certain marketing and non-essential cookies),

  • Legal obligation (tax/accounting/compliance).

5) Marketing communications

You can opt out of marketing at any time by using an unsubscribe link (where provided) or emailing HQ@loveyoursmedia.com.

6) Lead forms (tailored)

We use lead form details to contact you, assess fit, and provide information about our services.
Typical retention for leads: 12 months after last contact unless you become a customer.

7) Booking calls (tailored)

We use booking details to administer and deliver your call and any agreed follow-up.

Call recordings (if used): If we record calls, we will notify you and explain the purpose. Retention: 60 days

8) Ad account access and client data (tailored)

If you grant access to platforms (e.g., Meta, TikTok, Google, Shopify analytics), we use that access to deliver the agreed services.

Controller/processor note:

  • For Website enquiries/bookings/purchases, we act as controller.

  • For certain campaign-related data handled strictly on your instructions, we may act as a processor and can provide a Data Processing Agreement where appropriate.

9) Portfolio permissions (tailored)

Unless you tell us not to, we may display non-confidential work (e.g., clips, creatives, screenshots, brand name/logo, testimonials) for portfolio/case studies/marketing.

Opt-out: Email HQ@loveyoursmedia.com if you do not want your materials used in our portfolio. We’ll make reasonable efforts to stop future use and remove where practical.

10) Who we share information with

We share personal information with trusted providers as needed to run the Website and deliver services, such as:

  • Shopify (hosting/checkout/order management),

  • payment processors you choose at checkout,

  • scheduling/video meeting tools (if used),

  • email/CRM tools (if used),

  • analytics and advertising tools (subject to consent choices),

  • file storage/project management tools used for delivery.

We may also share information to comply with law, prevent fraud, protect rights, or with professional advisers.

11) International transfers

Some providers may process data outside the UK. Where required, we use appropriate safeguards.

12) Data retention

We retain data only as long as necessary:

  • Leads: 60 days

  • Clients/customer records: typically relationship duration + 1 year for legal/accounting

  • Project files: may be deleted after 60 after delivery unless agreed otherwise

13) Your rights

You may have rights including access, correction, deletion, restriction, objection, portability (where applicable), and the right to withdraw consent (where consent is the basis).

14) Complaints

Contact us first at HQ@loveyoursmedia.com. You can also complain to the UK supervisory authority (the ICO).

15) Security

We use reasonable technical and organisational measures to protect personal data. No online system is completely secure.

16) Children

Our services are intended for adults and businesses. We don’t knowingly collect data from children.

17) Changes

We may update this policy from time to time.

Cookie Policy

Last updated: 5 December 2025

This Cookie Policy explains how Loveyours Media (“we”, “us”, “our”) uses cookies and similar technologies on loveyoursmedia.com (the “Website”). It should be read alongside our Privacy Policy.

1) What are cookies?

Cookies are small text files placed on your device when you visit a website. We also use similar technologies like pixels, tags, scripts, and local storage (together, “cookies” in this policy).

2) Why we use cookies

We use cookies to:

  • run the Website securely and enable core features (like page navigation and form submissions);

  • remember preferences and improve your experience;

  • understand how the Website is used (analytics);

  • measure marketing performance and show relevant ads (marketing/advertising cookies).

3) Cookie categories we use

Strictly necessary cookies (always on)
Required for the Website to function and can’t be switched off in our systems.

Functional cookies
Remember choices you make (where applicable).

Analytics / performance cookies (optional)
Help us understand Website usage (e.g., Google Analytics if enabled).

Marketing / advertising cookies (optional)
Measure ad performance and show relevant ads (e.g., Meta Pixel / TikTok Pixel if enabled).

4) Consent and cookie controls

Where required, we will only use non-essential cookies if you opt in via our cookie banner / preference centre.

You can update your choices at any time using the cookie banner/preference link (if available) and/or through your browser settings.

5) Shopify and third-party cookies

Our Website is hosted by Shopify, which may place strictly necessary cookies for core functionality. Third-party tools (analytics/ads) may set cookies subject to your consent choices.

6) How long cookies last

Cookies may be session cookies (deleted on browser close) or persistent cookies (remain until expiry or deletion).

7) Changes

We may update this Cookie Policy from time to time.

8) Contact

Questions: HQ@loveyoursmedia.com

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

  • Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at loveyoursmediateam@gmail.com or contact us at 651A Maulbeth Rd, Mauldeth Road West, Chorlton-cum-Hardy, Manchester, ENG, M21 7SA, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.